WINET WIPOINT 3 AY TEKNIK DESTEK

Support inquiries received via phone and email are first attempted to be resolved by phone, with necessary redirection. In cases requiring remote connection to the customer environment, if the support specialist has a different support program, a scheduled appointment is required.

Remote support services are provided 5 days a week, 7 hours a day, during working days and hours.

Support Contents

 

• The support package duration is limited to 3 months and 5 working hours.
• Hotspot device and access point maintenance are included in the agreement.
• You have the right to activate the package at any time within 1 year after purchasing the support package.
• The support package is valid for a single product. If you have multiple products, you need to purchase a separate support package for each product.
• Please contact the support specialist before making a purchase if you need VPN support.